Delivery Time: Once an order is placed, please allow 1-2 business days for processing before the order is shipped. Standard shipping times apply after the order has been processed. Once the order is processed the product will be delivered in 4-5 days to the customer

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Shipping Methods: We currently offer standard shipping for all orders. Expedited shipping options may be available at an additional cost. Please contact us at tokyoprime1@gmail.com for more information on expedited shipping.

Shipping Costs: Shipping costs are calculated based on the weight of your order and the destination. The shipping cost will be displayed at checkout before you complete your purchase.

Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email or on registered mobile number with tracking information. You can use this information to track your order and estimate the delivery date

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Please review our return policy before initiating a return:

7-Day Return Policy: You have 7 days from the date of receiving your item to request a return. To be eligible, the item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. A valid receipt or proof of purchase is required.

Damaged or Not Working Products: If you receive a damaged or not working product, refunds will be free of charge. For products in usable condition that you no longer want, please ship them to our warehouse, and restocking/re-packaging costs may apply.

Return Process: To start a return, please contact us at tokyoprime1@gmail.com. Returns should be sent to the following address: GRD Floor, Shivghankar Nagar, K. K. Krishnan Menen Marg, 90 Feet Road, Dharavi, Mumbai - 400017

Refunds: Refunds will be issued within 7 business days after receiving and inspecting your return. If the original payment method was COD, please provide your bank information for refund processing. Note that it may take some time for your bank or credit card company to process and post the refund.

Damages and Issues: Inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and our team will give you return or exchange offer.

For any return-related questions, contact us at tokyoprime1@gmail.com. If more than 7 business days have passed since we approved your return, please reach out to us for assistance.